Duration: 19 minutes

Affected Components: Jonathan's Assistant

Dec 28, 06:00:00 GMT+0
Identified - We are mainly working on bug fixes during this time..

Dec 28, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 28, 06:18:44 GMT+0
Completed - Maintenance has completed successfully..

Duration: 2 hours

Affected Components: Jonathan's Assistant

Dec 26, 15:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during to help improve the bots performance..

Dec 26, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 26, 17:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 day, 17 hours and 23 minutes

Affected Components: Ticket Bot, Support Ticket , Middle Man Service , Report Ticket

Dec 24, 23:00:00 GMT+0
Investigating - Due to the Christmas holiday, middleman’s and report tickets will be closed. If you won an giveaway or have any other questions support tickets are always open but may have longer wait times than expected. Thank you very much for your understanding and happy holidays!.

Dec 26, 02:10:54 GMT+0
Monitoring - The Middle Mans and Report Tickets will be turned on later in the day.

Dec 26, 16:22:53 GMT+0
Resolved - The Holiday Season has ended! Thank you for your understanding!.

Duration: 13 hours and 52 minutes

Affected Components: Report Ticket , Ticket Bot, Support Ticket , Middle Man Service

Dec 10, 17:26:12 GMT+0
Resolved - This incident has been resolved and we are using the original bots we had a week ago! Thank you for understanding!.

Dec 10, 13:02:20 GMT+0
Investigating - We encountered an additional issue that completely removed both the ticket bot and the utilities bot from our system, causing them to be entirely non-functional at this time. Our team is actively working on restoring both bots and expects them to be fixed later today. If the issue cannot be resolved, we will add a replacement bot from another server to ensure services remain available. Thank you for your patience and understanding..

Dec 10, 13:20:20 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result of the ticket bot, the utilities bot is completely deleted and banned by discord? Anyways everything is back up, we are looking at the new bots status .

Dec 10, 03:34:22 GMT+0
Investigating - The ticket bot status is currently not displaying correctly, but this issue does not significantly affect the bot’s overall functionality. All core features, including ticket creation and support responses, are still working as intended. Our team is aware of the status display problem and is actively working on a fix. Thank you for your patience and understanding..

Dec 10, 03:40:05 GMT+0
Identified - We’ve identified the issue affecting the ticket bot status. however, during the fix attempt, the bot unexpectedly shut down. This has temporarily impacted ticket-related features, including ticket creation and management. Our team is working as fast as possible to bring everything back online, and we appreciate your patience while we restore full service..

Duration: 2 hours

Affected Components: Ticket Bot

Dec 7, 05:00:00 GMT+0
Identified - Our Ticket bot has some issues that need to be solved, this Maintenance will affect the ticket bot status. The tickets bot will be offline for about 2 hours, we are sorry about this, and we hope to get this ticket bot with fixed and better features. .

Dec 7, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 7, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours

Dec 4, 21:00:00 GMT+0
Identified - We are planning for a scheduled maintenance to fix bugs with our new bot.

Dec 4, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 5, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 5 hours and 35 minutes

Affected Components: Report Ticket

Dec 3, 21:00:00 GMT+0
Identified - We are planning for a scheduled maintenance to improve your experience when reporting a user..

Dec 3, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 4, 02:34:39 GMT+0
Completed - Maintenance has completed successfully..

Duration: 22 hours and 47 minutes

Affected Components: Support Ticket

Dec 3, 03:47:22 GMT+0
Investigating - The support team has gotten a lot of open tickets, due to the giveaway, expect longer waiting times overall..

Dec 3, 04:38:56 GMT+0
Identified - We are continuing to work on a fix for wait times .

Dec 4, 02:34:20 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 28 minutes

Affected Components: Support Ticket

Dec 2, 21:13:52 GMT+0
Investigating - Due to high ticket demand wait times for support and Christmas sponsor will be higher than usual.

Dec 2, 22:15:58 GMT+0
Monitoring - Ticket wait times are slowly decreasing, please expect shorter waiting times .

Dec 2, 23:41:51 GMT+0
Resolved - Expect regular wait times .