Monkser ticket - Ticket bot status – Incident details

All systems operational

Ticket bot status

Resolved
Major outage
Started 7 months agoLasted about 14 hours

Affected

Report Ticket

Operational from 3:34 AM to 1:02 PM, Major outage from 1:02 PM to 1:20 PM, Operational from 1:20 PM to 5:26 PM

Support Ticket

Operational from 3:34 AM to 1:02 PM, Major outage from 1:02 PM to 1:20 PM, Operational from 1:20 PM to 5:26 PM

Middle Man Service

Operational from 3:34 AM to 1:02 PM, Major outage from 1:02 PM to 1:20 PM, Operational from 1:20 PM to 5:26 PM

Ticket Bot

Degraded performance from 3:34 AM to 3:40 AM, Major outage from 3:40 AM to 1:20 PM, Operational from 1:20 PM to 5:26 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved and we are using the original bots we had a week ago! Thank you for understanding!

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result of the ticket bot, the utilities bot is completely deleted and banned by discord? Anyways everything is back up, we are looking at the new bots status

  • Investigating
    Investigating

    We encountered an additional issue that completely removed both the ticket bot and the utilities bot from our system, causing them to be entirely non-functional at this time. Our team is actively working on restoring both bots and expects them to be fixed later today. If the issue cannot be resolved, we will add a replacement bot from another server to ensure services remain available. Thank you for your patience and understanding.

  • Identified
    Identified

    We’ve identified the issue affecting the ticket bot status. however, during the fix attempt, the bot unexpectedly shut down. This has temporarily impacted ticket-related features, including ticket creation and management. Our team is working as fast as possible to bring everything back online, and we appreciate your patience while we restore full service.

  • Investigating
    Investigating

    The ticket bot status is currently not displaying correctly, but this issue does not significantly affect the bot’s overall functionality. All core features, including ticket creation and support responses, are still working as intended. Our team is aware of the status display problem and is actively working on a fix. Thank you for your patience and understanding.